New Support Feature: Live Chat
We are introducing a Live Chat feature to Tom's Planner, which will allow you to communicate directly with us for support. If you run into a problem on your Gantt chart or just have a question, you can now get in touch with us with just one click.
A button will appear in the bottom right of each page on the website. When you click on the button it will open a chat window so you can chat directly with us.
The chat button will only appear if one of our support staff is online and available to assist you. If no one is able to assist you the chat button will not show up.
The chat will also show in the bottom right inside of the Tom's Planner tool. But after you have logged in five times it will no longer appear. We figure that after you have used the tool five or more times you have found your way around. If you do need any assistance after the button has disappeared, you can go to our homepage and click on the chat button in the bottom right corner. We will be happy to assist you.